Cox Communications is looking for passionate customer-focused representatives to respond to customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services while at the same time educating the customer and promoting Cox services. 

 Reporting to the Call Center Supervisor, the Customer Care Representative is part of a supportive, service-oriented team that takes incoming account-related calls from residential customers for video, telephone, high-speed Internet service or wireless service. Representative serves as a trusted provider to Cox customers through providing a seamless and consistent customer experience. The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available. 

 Minimum Requirements 
-High School Diploma, GED or equivalent work experience 
-16 years of age or older 
-6 months work experience providing service directly to customers 
-6 months experience using a computer 

Preferred Qualifications 
-6 months experience working in a position that requires meeting sales goals. 

Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include: 
-YourWealth: 401K plan and pension plan 
-YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts 
-YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance 
-YourCareer: mentoring and training opportunities 

This is a work from home position. In order to work from home you MUST LIVE WITHIN ONE HOUR of our office in the event you must come in for training, team meetings, or technical assistance. Our office is located at 150 E. Wilcox Dr. in Sierra Vista.

EOE M/F/D/V