US Airways
 Customer Service Agent-International
 About US Airways  
 
 

Let your career take off with US!

 
 
 Job Overview:
 
 US Airways
 
 Location:
  City:
   Shannon
  State:
   Shannon
  Country:
   Ireland
  
 Employment Type:
  Part Time 
 
 Job Category:
  Customer Service 
 
 Minimum Experience:
  2 Years
 
Career Level:
  Experienced (Non-Manager)
 
 Education Level:
  2 Year
 
 Job Title:   Customer Service Agent-International  
 
 Job Description:  

JOB TITLE: CSA, Passenger Services

POSITION PURPOSE:
Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes
- Sell tickets, process ticket changes, create and book reservations
- Ensure compliance with FAA, Company and airport regulations
- Enforce safety/security measures and protect sensitive zones
- Facilitate the passenger boarding process
- As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations; solicit volunteers to free up seats; re-accommodate passengers by booking alternative flights; and provide travel vouchers
- Log in tickets and prepare sales reports
- Complete daily/weekly/monthly station administration duties
- Performs other related duties as required

 
 
 Qualifications:  

- Graduation from secondary school or equivalent
- At least 2 years of customer service experience or the equivalent training/experience
- Basic computer skills with the ability to easily grasp the functionality and concepts of company-specific software
- Must enjoy working with the public
- Excellent written and verbal communication skills
- Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member
- Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
- Willingness to perform repetitive tasks
- At least 18 years of age
- Possess necessary work documents to work in country where position is located and necessary visa/documents to travel to USA
- Fluent in both spoken and written English and the language of the work location

US Airways is an equal opportunity employer.  M/F/D/V